E-Commerce Website Terms and Conditions

Last Updated: September 2023

  1. Acceptance of Terms

   By accessing and using the Rosewed e-commerce website (“Website”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Website.

  1. Use of Website

   – You must be at least 18 years old to use this Website.

   – You agree to use this Website for lawful purposes only.

   – You may not use this Website in any way that could harm, disable, overburden, or impair the Website or interfere with other users’ use of the Website.

  1. Intellectual Property

   – All content on this Website, including text, graphics, logos, images, and software, is the property of Rosewed or its licensors and is protected by applicable copyright and trademark laws.

   – You may not reproduce, distribute, modify, or transmit any content from this Website without prior written consent from Rosewed.

  1. Privacy

   Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using this Website, you consent to the practices described in our Privacy Policy.

  1. E-commerce Transactions

   – By placing an order through our Website, you agree to provide accurate and complete information for all purchases.

   – Orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders at our discretion.

  1. Pricing and Payment

   – Prices for products are listed in USD and are subject to change without notice.

   – Payment for orders must be made through the provided payment methods. We use secure payment processing, but we do not store credit card information.

  1. Shipping and Delivery

   – We offer both standard and express shipping options for your convenience. Please note that shipping times provided for both standard and express shipping are estimates and are not guaranteed delivery dates.

   – Our production time for each item is typically 1-3 business days. This is the time it takes for us to craft and prepare your custom order before it is shipped. Please consider this production time in addition to the estimated shipping times when placing your order.

   – Once your order is shipped, you will receive a confirmation email with tracking information to help you monitor the progress of your delivery.

  1. Returns and Refunds

   – We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below:

     – Returns: We accept returns for non-customized items within 14 days of delivery. However, please note that no returns are accepted for customized items. Customized items are crafted specifically to your specifications, and therefore, we cannot resell them.

     – Refunds: Refunds are issued in the following cases:

       – If the item you receive is significantly different from what you ordered.

       – If the item arrives damaged or broken.

     – Replacement Items: In cases where an item is different than ordered or is received in a damaged or broken condition, we offer replacement items whenever possible. Please contact us at [email protected] to arrange for a replacement.

   – To initiate a return or report an issue with your order, please contact our customer support team at [email protected] within 14 days of receiving your order. We will provide you with instructions on how to return the item or address the issue.

   – For eligible returns, please allow 3 business days for the refund to be processed once we have received the returned item. Refunds will be issued to the original payment method used for the purchase.

   – We recommend reviewing our product descriptions and customization options carefully before placing your order to ensure that your item meets your specifications.

  1. Limitation of Liability

   Rosewed shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of this Website or products purchased through this Website.

  1. Governing Law

    These Terms and Conditions are governed by and construed in accordance with the laws of Bulgaria.

  1. Changes to Terms and Conditions

    Rosewed reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms and Conditions.

  1. Contact Information

    If you have any questions or concerns about these Terms and Conditions or any aspect of our e-commerce shop, please contact us at [email protected]